The Telford Hotel, Spa & Golf Resort

I liked most of the staff; attention to guests and details was very good. Honesty is a policy well followed here, thanks to my member of housekeeping Sally or Diane. The young woman on rec was fantastic and helpful. The supervisor in the breakfast restaurant was great while a member of young staff, even the manager were failing in their customer service, re training may be needed here. TonyB

room was basically good, as expected from a chain hotel. Dinner was good on both nights, with efficient staff. Special deals made dinner good value for money, Breakfast was also good, especially when catering for large numbers of people. Certainly better than at some higher rated hotels I have stayed in.

Such a lovely stay. Lovely welcome and wonderful surprise of a birthday card and balloons in the room after I put a little note on the booking that it was my sister's birthday. Great pool, plenty of seating around it and lovely treat of steam room and sauna included in our stay. Good location for visiting Ironbridge museums and good walk into Ironbridge itself. 21,000 steps done in one day!

Staff were exceedingly polite and helpful at reception, in the restaurant and during room service. Reception provided guidance on excellent alternative places to eat and a minor problem with the room refrigerator was reported and corrected within hours by the room staff. Breakfast was buffet style but there was a full range of well prepared choices and dishes such as scrambled eggs could be provided to order at no extra cost - overall excellent.

We stayed here as a birthday treat for my wife. Marta on reception was wonderful making the stay extra special - we had a room upgrade and complimentary drinks on my wife's birthday, all unexpected and a lovely surprise. My wife had a facial and deep tissue massage at the Spa and said that Caitlin was amazing. The spa, gym and pool were great. The staff throughout the hotel were friendly and helpful. The breakfast was of good quality and varied.